Ocean & River Cruises Travel: Privacy Policy and Terms & Conditions


When you use this site or when you book your travel with us, you may provide us with personal information, such as your mailing address, e-mail address, name, phone number and credit card number.

This information will only be used for the purposes of booking your travel arrangements and to enable us to communicate with you. We will need to provide your personal information to travel suppliers to book your travel arrangements. Separately, we will also add your name to our mailing list for the distribution of our newsletter (in print and or electronic format) highlighting travel tips, special offers, and featured vacation experiences. If you decide to opt out of our mailing list, all you need to do is advise us and we will remove your name from our mailing list.

Ocean & River Cruises Travel is an independently owned and operated agency and a Virtuoso Member Agency.  From time to time, we may share data internally within the Virtuoso travel group for the purposes of communicating with you. Except for the uses set out above, we will keep your personal information confidential. We will not sell your personal information to anyone.

To provide you with a site that is responsive to your needs and the needs of our other customers, we will gather certain statistical information about the use of the site. This may include aggregate information, such as the number of hits and page views, the numbers of visitors to specific Web pages within the site and other demographic information. The difference between this aggregate statistical information and your personal information is that it will not be possible to identify you or any other person from the aggregate statistical data. Due to the general nature of this aggregate statistical information, it may be disclosed to our marketing partners or used by us as we deem necessary to improve the site.

This site contains links to other sites and Ocean & River Cruises is not responsible for the privacy practices or the content of such Web sites. We recommend that you read the privacy statement of these sites, as their policies may vary from our own.


376422 Alberta Ltd. doing business as Ocean & River Cruises Travel (hereafter referred to as “Ocean & River Cruises”) and operates within the legal jurisdiction of the Province of Alberta. By using this Web site and our services, you agree that any dealings or transactions you may have with 376422 Alberta Ltd. dba Ocean & River Cruises Travel, regardless of the location of the customer or the vacation supplier involved, will be governed by and construed in accordance with the laws of Alberta, and you hereby irrevocably attorn to the exclusive jurisdiction of the Courts of competent jurisdiction of Alberta in any proceeding.

Ocean & River Cruises operates as your agent for arrangements made on behalf of travel and vacation suppliers. By using this web site and our services you agree that Ocean & River Cruises is not and will not be held liable for the acts or omissions of third party travel suppliers.

All listed tariffs, pricing and fares are subject to availability and change. Listed tariffs, pricing and fares are guaranteed only when a deposit is made towards the reservation. Port charges, government fees, air fees and miscellaneous fees, including but not limited to, Fuel Surcharges and Security Fees, charged by the supplier are subject to change up to the departure date.

All Prices are listed in USD Dollars unless other wise stated as CAD Dollars, and are per person based on double occupancy unless otherwise denoted. The ‘from’ price, unless otherwise stated, is quoted from a basic Inside Cabin taking advantage of early booking discounts.

If after making a confirmed booking, you need to subsequently cancel those arrangements, Ocean & River Cruises reserves the right to charge a one hundred dollar (CAD$) administration fee per person on top of any cancellation charge that may be applied by any travel supplier.  For guests that have paid our $65 per person standard package fee, the cancellation fee from the agency will be waived, but our standard package fee is non-refundable as this fee offsets our costs to take care of your initial arrangements.

If any applicable cancellation administration fees are not paid, we reserve the right to withhold the fee from any refund of monies provided by the travel supplier, or to charge your card on file that has been used for your initial deposit.

The spelling of passenger names must match passport.Ocean & River Cruises  cannot be held responsible for fees or denied boarding costs should the correct passenger names not be provided to us. While middle names may not be required or listed on booking confirmations from all vendors, the first and last name spelling must match the passport and other travel documents.

Please review your initial booking confirmation and invoice carefully and contact us within 24 hours of sending should any adjustments be required. Failure to notify us promptly of any name corrections required could result in supplier or airline issued fees or forfeit of tickets.

Ocean & River Cruises  is not responsible for obtaining Visas, Passports or other documentation required for entry into countries visited on your trip.  While your travel advisor can provide guidance on Visa requirements, due to the nature of international travel – the requirements can change from time to time.  It is the responsibility for each traveller to ensure that they are compliant with any entry requirements – including visas – into each of the countries you plan to visit.  Ocean & River Cruises recommends the use of a consulate or embassy appointed and approved visa handling service. Clients are responsible for checking entry and exit requirements for all destinations visited. For additional information on current visa requirements, or to apply for a visa kit, please contact our recommended Visa Handling Service “CIBT Visa” at cibtvisa.ca/orc

Ocean & River Cruises recommends guests check with their health care professional or the travel.gc.ca government information site for updated information on innoculations and vaccinations required or recommended for your trip.

Ocean & River Cruises highly recommends the purchase of Travel Insurance.  Without adequate insurance, you may experience significant costs and expenses, including the forfeiture of all amounts paid for you trip.  Contact your advisor for more information, or visit our special online Manulife Travel Insurance page for cruise package and annual package policy information, rates, and to purchase your Insurance  Plan: Manulife Insurance Policy Information

This Web site contains external links to Web sites that are not necessarily affiliated withOcean & River Cruises. These external links are clearly denoted. These external links are provided as a courtesy to assist you with your travel planning. Please note that we have no control over the content of third party websites, and use of those websites will be subject to the applicable terms and privacy policy contained therein.

** All bookings are subject to the additional terms, conditions and definitions as detailed in the applicable cruise line or travel supplier brochure or website **

Phone: 1.800.516.9030
Fax: 403.245.0034
1251 12th Avenue SW
Calgary, AB, T3C 3S7